Who we work with
Our Clients
Our clients come from all walks of life. What they have in common is a desire to remain independent in their own home for as long as possible. They and their families want to be able to determine for themselves the type of service that they need and to tailor this to their own personal circumstances. While we do have clients who are in receipt of additional personal care services, we also have clients who do not want to feel ‘looked after’.
Whatever their circumstances what is important to all our clients is having that ‘someone’ who can be a friendly presence in their life and who has the skills and expertise to be able to provide them with practical help, company and support to maintain their independence.
CLIENT PROFILES
Read about some examples of clients we work with
P is a very independent lady aged 84 who has lived in many countries abroad and has travelled extensively. She was able to manage in her own home until last year, when due to a decline in her physical health she decided to move into residential care.
P had a Mackenzie Companion when she was living in her own home, and she decided that she would like her Companion to continue to visit when she moved. P’s family, who are very important to her, all live abroad. The family visit regularly, but they also thought that it would be helpful to have the continuity of support that the visits from her Companion would provide.
Our initial assessment when P was living independently, identified that it was very important to her that she had a Companion with whom she could establish a good rapport and build a relationship based on mutual respect. Someone who would understand how important it was for her to maintain her independence and their role in supporting her to do so.
An intelligent and knowledgeable lady, with a quick wit, P has many interests and enjoys a lively conversation. From the outset P and her Companion developed a good relationship and our commitment to providing a dedicated companion for each client, helped to nurture that friendship.
Since P has moved to residential care, her Companion has continued to visit weekly. It is still important to P, that despite the change in her circumstances, her Companion continues to support her to remain as independent as possible, and in particular, that she has the opportunity to socialise out with her care environment. She especially enjoys regular visits to a local hotel for coffee, a chance to meet new people and to build new relationships.
An important role for P’s Companion is to provide her with assistance to attend hospital appointments, which would otherwise be very difficult for her, as her family are all so far away. Her Companion liaises regularly with family members, working jointly with them to assist P in dealing with personal correspondence and keeping them up to date with how the visits are progressing.
W is a very independent lady, aged 87 who was able to manage by herself in her own home until a recent episode of ill health. She has family support and is in receipt of personal care services.
An intelligent lady, who worked all her life and travelled extensively with her late husband, she now finds that because she cannot get out independently she feels lonely and has lost confidence.
Our initial assessment with W and her family identified a need to provide structure and routine to her week; daily help with practical household tasks and companionship. It was very important to W and her family that she had the same staff visiting on a regular basis.
A great conversationalist with a dry sense of humour, W enjoys chatting about current affairs and reminiscing about times past. With the help of her companion W has taken up her interest in baking and jigsaws, and enjoys regular trips out in the car for coffee and lunch and to attend appointments.
J who is aged 88 retired from a senior job in London to live in Highlands. He has lived alone since the death of his wife. His daughter and family live in the South of England. J has a diagnosis of Alzheimer’s Dementia and is in receipt of personal care services.
Our initial assessment with J and his family identified a need to focus on improving J’s quality of life by helping to maintain his interest in tasks he can still undertake and providing stimulation to encourage him to engage in conversation and activities. It was very important to J’s family that he had the same staff visiting him and because the family live at some distance that we were able to communicate on a regular basis with the family.
An intelligent man, J enjoys having the paper read to him and taking a stroll in his garden. He enjoys music and has developed a music playlist with his companion. Discovering that he used to play the harmonica and encouraging him to play again has unlocked memories that are important to him. J has become noticeably brighter in mood and more engaged and spontaneous in conversation.
CLIENT FEEDBACK
What Our Clients Say About Us
‘Discovering Mackenzie Companion Services has taken a great weight off my shoulders. I am my Father’s only child and live in the south of England. My parents have lived in the Highlands for over 40 years and absolutely considered it home. My Mother’s death two years ago has left my Father alone with dementia, but still a strong sense of home, and happy memories back across the decades.
He is adamant that he wants to stay in his own home, and carers support him with personal care. My concern was that his very rural location, would inevitably, result in an increasingly lonely life without the possibility of myself or his Grandchildren being able to pop in.
Regular visits from Mackenzie Companion Services have been transformative. They took enormous care to discover his interests, knowledge areas and musical taste. The stimulus of conversation has definitely reduced his sense of isolation, leaving him more communicative. He also gains great pleasure from visits from Mac, the team spaniel. Having had a series of family dogs, he was also missing canine companionship.
Mackenzie Companion Services have made it possible for me to enable my father to remain safe and content in his own home, and their regular communications with me, reassure me that he is being supported in a caring and diligent fashion.’
Mrs B, Gloucester
Here for you
Contact Mackenzie Companions now and we will respond as soon as possible.
We are a small privately owned company based in Inverness, specialising in providing Companion Services for a senior clientele.
Inverness, Highland, Scotland
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